Return and Refund Policy

At Tec Hut, we are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward return and refund process. Please read the following policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Returns

We accept returns for the following conditions:

• The product is defective or damaged upon delivery.
• The product is unopened and in its original packaging.
• The return is requested within 7 days from the date of delivery.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Opened or used items, unless defective or damaged.
• Earphones, headphones, or wearables for hygiene reasons, unless sealed in original packaging.
• Gift cards or digital products.
• Sale items or special promotions, unless otherwise stated.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer service team at mail@techut.ie or 0899447413 within 7 days from receiving your order. Provide your order number, the reason for the return, and any supporting evidence (such as photos of the damaged or defective item).

2. Approval and Instructions: Once your return is approved, we will provide you with detailed instructions on how to return the product. You will receive a return authorization number (RMA) which must be included with your return.

3. Shipping the Item: Return the product in its original packaging, including all accessories, manuals, and other documentation. Ensure that the product is packed securely to avoid damage during transit.

4. Return Shipping Costs

• If the return is due to a defective or damaged product, Tec Hut will cover the return shipping costs.
• If the return is due to any other reason (such as a change of mind), the customer is responsible for return shipping costs.

5. Refund Policy

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. The refund process is as follows:

a. Refund Approval

• If the item is approved for a refund, we will notify you via email.
• The refund will be issued to your original payment method.

b. Refund Timeframe

• Refunds will be processed within 7 business days after the item is received and inspected.

c. Partial Refunds

In certain cases, partial refunds may be granted for items that are:

• Not in their original condition.
• Damaged or missing parts for reasons not due to our error.
• Returned more than 7 days after delivery.

6. Exchanges

• Exchanges are accepted only for defective or damaged items.
• If you need to exchange a product, contact our customer service team, and we will process the exchange once we receive the returned item.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check your bank account or credit card statement, as processing times may vary.
• Contact your bank or credit card company for further information.
• If you’ve done all of the above and still have not received your refund, please contact us at mail@techut.ie.

8. Cancellation Policy

• Orders can be canceled if the request is made before the item has been shipped. Contact us at mail@techut.ie or 0899447413 to request a cancellation.
• If the order has already been shipped, you may return it once it has been delivered in accordance with our return policy.

9. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at mail@techut.ie or 0899447413.
• Provide photos and details of the damage or defect.
• We will offer you the option to replace the item or receive a full refund, including any shipping costs.

10. Contact Us

If you have any questions regarding our return and refund policy or need assistance with a return, please contact our customer service team:

• Email: mail@techut.ie
• Phone: 0899447413
• Address: Unit 9A, Quayside Shopping Centre, Sligo, F91PX72.

By making a purchase from Tec Hut, you agree to this Return and Refund Policy. We reserve the right to modify this policy at any time, and any changes will be posted on this page with an updated effective date.